Guest campaigns and reviews

Bringing a guest back is cheaper than attracting a new one. In Goovii the guest base is built from customer cards and the loyalty program, and campaigns and reviews work on top of it.

How to send a campaign

In the dashboard, open Guest campaigns.
Choose who to write to: by guest group, number of visits, amount spent or bonuses, those who have not come for a long time or came recently, or those with a birthday soon.
Check the counter: how many guests match, how many of them agreed to receive campaigns and how many will get the email.
Write the text — you can insert the guest’s name, their bonuses and card number.
Start the campaign. It can be stopped while sending.

Only guests who agreed to it receive a campaign. Currently campaigns are sent by email. The history shows how many emails were sent, skipped and not delivered.

Guest groups with discounts

Groups — for example, “Neighbouring offices” or “Friends of the venue” — have their own discount. A guest is added to a group in their card, and the cash register gives the larger of the discounts by itself: personal or group. See Customer database management.

Reviews after an order

After an order from the website or QR menu is completed, the guest can leave a rating. The Guest reviews section shows ratings for the period, the average rating and the channel. The owner also sees bad reviews in the Goovii Business app.

More on the Guest Campaigns and Reviews page.

Guest campaigns and reviews after an order