Guests who come back
Winning a new guest costs more than bringing back one who has already visited. To do that, you need to know your guests and send them messages that matter: a reminder for those who haven't stopped by in a while, birthday greetings, a thank-you for regulars. In Goovii, your guest base is built from customer profiles and the loyalty program, and campaigns and reviews run on top of it.
Precisely targeted campaigns
Only guests who have opted in receive campaigns. You choose who to message:
- by guest group;
- by number of visits, from and to;
- by total spending and bonus balance;
- guests who haven't visited for a set number of days, or who came recently;
- guests with a birthday in the coming days.
Before sending, you can see how many guests match the criteria, how many of them have opted in, and how many will receive the email. You can insert the guest's name, bonus balance and card number into the text. A campaign can be paused while it's sending, and the history shows how many emails were sent, skipped and not delivered. Campaigns are currently sent by email.
Guest groups with discounts
Groups such as "Neighboring Offices" or "Friends of the Venue" have their own discount. A guest is added to a group in their profile, and the POS automatically applies the larger discount: personal or group.
Reviews after an order
After an order from the website or QR menu is completed, the guest can rate it. In the dashboard, the "Guest Reviews" section shows ratings for a period, the average rating and the channel: website or QR menu. This way you'll quickly notice if something went wrong in the kitchen or with delivery.
Key Benefits
- Precise targeting
Visits, spending, bonuses, birthdays.
- Opt-in only
Emails go only to guests who agreed.
- Groups with discounts
The POS picks the larger discount.
- Order ratings
Reviews from website and QR menu guests.
Capabilities
- Behavior-based targeting
Who hasn't visited lately, who comes often.
- Birthdays
Greet birthday guests in advance.
- Text placeholders
Guest's name, bonuses and card number.
- Pre-send count
How many will receive it and why not all.
- Campaign history
Sent, skipped, errors.
- Average rating
Reviews by period and channel.
How It Works
Target
Choose the criteria and the system counts recipients.
Write
Write an email with the guest's name and bonuses.
Send
Send it and track the results in the history.
Frequently Asked Questions
Who can I send campaigns to?
Only to guests who have opted in. Before sending, you can see how many guests match the criteria, how many of them have given consent and how many will receive the email.
Which channels are campaigns sent through?
Campaigns are currently sent by email.
How do guest groups work?
Each group has its own discount. A guest is added to a group in their profile, and the POS applies the larger discount: personal or group.
Where do reviews come from?
Guests rate completed orders from the venue's website and QR menu. The dashboard shows the average rating and reviews for a period.
What hardware does the Goovii POS run on?
The POS runs on Android tablets and smartphones, Windows computers and iOS. It connects to receipt printers via Wi-Fi and Bluetooth and to bank POS terminals. The number of registers is unlimited and doesn't affect the price.
Can I try Goovii for free?
Yes, the first 15 days are free, with no card required. During this time you can set up your menu, connect the POS and make your first sales, then choose a plan afterwards.