📖 How to work with reservations?

After creating a reservation, it is important to manage it correctly during guest arrival, service, and the end of the visit. This section covers the full reservation workflow in Goovii POS.

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1️⃣ Guest check-in

After creating a reservation, it can be found:

• In the “Reservations” section
• Or in the “Tables” section by selecting a specific table

When the guest arrives:

1. Open the corresponding reservation.
2. Click to register guest check-in.
3. After that, a check linked to the table will automatically open.

You add items to the check the same way as during regular service.

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2️⃣ Working with the check during the reservation

While guests are present, you can:

• Add items to the check
• Edit orders
• View active checks by table

When guests ask for the bill:

1. Find the corresponding check for the table.
2. Process the payment.

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3️⃣ Viewing reservation details

By clicking on a reservation:

• In the “Reservations” section
• Or through the “Tables” section

You can view details:

• Customer name
• Phone number
• Date and time
• Number of guests
• Notes

This allows you to quickly access information without searching manually.

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4️⃣ Canceling a reservation

If guests:

• Do not show up
• Cancel their visit
• Change plans

You can cancel the reservation in the “Reservations” section.

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⚠️ Important note

Closing the check does not automatically end the reservation.

Guests may:

• Pay earlier but stay at the table
• Order additional items after payment

Therefore, even if the check is closed — the table may still remain reserved.

To fully complete the reservation:

Go to the “Reservations” section and manually cancel or complete the reservation.

Only then will the table become available for new guests or a new reservation.