Working with the QR Menu on the POS Terminal

QR Menu Workflow

The client scans the QR code, opens the restaurant menu, independently selects items, specifies their quantity, and places an order. After the order is placed, it is automatically sent to the POS terminal for staff confirmation.

Order Information

• order type (dine-in, takeaway, or delivery);
• table number (if the order is placed in the restaurant);
• creation date and time;
• list of items;
• quantity of each item;
• total order amount;
• customer note.

New orders have the status Pending.

Order Processing

Available Actions

• Accept order
• Reject order

Accepting an Order

After clicking “Accept”, the system automatically:

• creates a bill with the ordered items;
• assigns the bill to the corresponding table (if the order is dine-in);
• adds the order to the standard service workflow;
• changes the order status to Completed.

Rejecting an Order

After clicking “Reject”, the order:

• is not added to the bill;
• does not enter the service workflow;
• receives the status Rejected.

A comment with the rejection reason can be added if necessary.

QR Reorder Feature

The client can add new items to an already existing order via the QR menu.

In this case, the POS terminal receives a confirmation request again. The staff member can accept or reject the additional order.

Accepting a Reorder

• new items are added to the existing bill;
• the bill is updated instead of being recreated.

Order Statuses

Pending

Orders waiting for confirmation or rejection.

Completed

Orders successfully accepted and added to the bill.

Rejected

Orders rejected by staff.

All

All orders are displayed regardless of status.

Table Assignment

Each table has a unique QR code generated in the admin panel and placed on the table.

After scanning the QR code, the system automatically identifies the table. All orders are automatically assigned to that table without manual selection.

This allows:

• accurate identification of the customer location;
• automatic assignment of orders to tables;
• reduction of order entry errors;
• simplified staff workflow;
• accurate sales statistics tracking.

After an order is accepted, the bill is also automatically linked to the table, ensuring correct display in the “Tables”, “Bills”, statistics, and reporting sections of the Goovii system.