🎯 How to work with loyalty programs and promotions at the cash register?

In the previous material, we covered how to create loyalty programs. Now let’s look at how they work directly in the POS terminal and how to properly apply them when creating a receipt.

The system supports 3 types of loyalty programs:

Manual discount
Tiered loyalty program
Bonus system

1️⃣ Manual discount

This is the simplest type of discount. It is applied without linking to a customer.

How it works:

During receipt creation in the POS terminal, you can manually set a discount percentage;
Available range — from 1% to 100%;
The discount is calculated from the total receipt amount;
The amount is automatically recalculated after entering the percentage.

When to use:

Individual situations
Compensation for waiting time
One-time promotions
Manager decision

This is a flexible tool, but it does not build long-term customer loyalty.

2️⃣ Tiered loyalty program

This is an automatic discount system that motivates customers to spend more.

⚠️ Important:

To apply the tiered program, you must add a customer to the receipt.

How to add a customer:

During receipt creation, click “Add customer”;
Select a customer from the list;
Or create a new customer.

After that, the system will automatically determine the discount level.

How the tier system works:

For example, after spending 5,000 UAH — the customer receives a 2% discount;
At 10,000 UAH — the discount increases to 4%;
Further levels work according to configured rules.

The discount is applied automatically and continuously according to the customer’s current level.

Advantages:

Encourages customers to return
Increases average check value
Builds long-term relationships
Fully automated

3️⃣ Bonus system

The bonus system allows customers to accumulate points and use them as partial payment.

How to apply bonuses in a receipt:

Add a customer to the receipt;
Before payment, check “Apply bonuses”;
Move the slider to choose the number of bonuses;
Or enter the required amount manually.

After that, the total payable amount is automatically reduced according to the applied bonuses.

How it works for the customer:

Part of the money is returned as bonuses;
Bonuses can be accumulated;
The customer feels real benefit.

This is a powerful tool for repeat sales.

📌 Important notes

For tiered and bonus systems, the customer must be added to the receipt;
Manual discount works without linking to a customer;
All discounts and bonuses are shown in financial reports.

Proper use of loyalty programs not only automates cashier work but also directly increases business profit by boosting repeat sales and average check value.

How to work with loyalty programs and promotions at the cash register?