4. Receipt cancellation and refund

❌ Receipt cancellation in Goovii

Receipt cancellation is used when a receipt has been created but the payment has not yet been completed.

For example: the receipt was created by mistake or the guest decided not to place the order.

📍 How to cancel a receipt in the terminal?

1. Find the required open receipt in the list
2. Click on the three dots next to the receipt number
3. Select the cancellation reason in the additional window

📝 Cancellation reasons

You need to select one of the available reasons:

• Guest left
• Staff mistake
• Already paid
• Paid by the establishment

Please note: if the reason “Paid by the establishment” is selected, this operation will be reflected in the sales report as an expense covered by the business.

✅ Completing the cancellation

After selecting the reason, click the “Confirm cancellation” button.

The receipt will be canceled and removed from the list of active receipts.

⚠ Important to remember

• Cancellation is only possible before the payment is completed
• After fiscalization, the process is handled differently (via refund)
• Select the reason carefully — it affects analytics and reporting

Proper cancellation handling helps maintain transparent statistics and avoid discrepancies in reports 📊

↩ Receipt refund in Goovii

Refund is used when a receipt has already been paid but there is a need to return funds to the guest.

📍 How to find a receipt for refund?

Go to the “Receipts” section and find the required receipt.

You can quickly find a receipt by its number.

📝 Processing a refund

After selecting the receipt, you need to:

• Specify the refund reason
• Add a comment if needed
• Confirm the operation

💻 Refund via POS

A refund via POS is possible only within the current open shift.

This option is used if the refund is made immediately after payment or on the same working day.

🖥 Refund via admin panel

Through the admin panel, refunds can be processed for both current and previous shifts.

To do this:

1. Go to Statistics → Receipts
2. Select the required receipt
3. Click on it
4. Process the refund

⚠ Important to remember

• Refunds affect financial reporting
• If a fiscal register is used, refunds are also fiscalized
• The refund reason must be selected correctly for accurate analytics

Properly processed refunds ensure transparent accounting and correct reporting 📊